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Compliance Documents
Compliance Documents

Keeping you informed and up to date on our obligations and standards

Financial Services Guide

Our Financial Services Guide is designed to assist you in deciding whether to use any of our services and contains important information about:

  • The services we offer you
  • How we and our associates are paid
  • Any potential conflicts of interest we may have
  • What to do in the event of a complaint

Privacy Statement

Your Privacy is important to us. CGIB is committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth) and the Australian Privacy Principles.

Code of Practice

The General Insurance Code of Practice outlines certain minimum standards of service that you should expect from insurers that have adopted the Code. The standards covered by the Code include buying and renewing insurance, claims handling and complaints handling. CGIB subscribe to The Code and we’re committed to complying with it.

Target Market Determination TMD

A Target Market Determination or TMD is a document required under the Product Design and Distribution Obligations that outlines the types of customer that a particular product is suitable for, the way in which the product can be sold, and how we will monitor the product to ensure it is continuing to add value for customers.


CGIB subscribes to the Australian Financial Complaints Authority (AFCA), a free customer service, and the Insurance Brokers Code of Practice.

Duty of Disclosure

Your duty of disclosure, before you enter into a contract of general insurance and up until the commencement of the insurance, you have a duty, under the Insurance Contracts Act 1984, to tell the underwriter of anything that may affect the underwriters’ decision whether to insure you and on what terms.


CGIB recommends that you read our Financial Service Guide and the appropriate Product Disclosure Statement before acquiring the product. General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include our FSG and Product Disclosure Statements (PDS) for some products.

Vulnerable Customers & Financial Hardship Policy

CGIB is committed to exercising greater care when dealing with vulnerable Customers and those under financial hardship.

Service Agreement

This agreement sets out the terms on which we provide our services to you. By appointing us, you agree to be bound by these terms.

Important Notices

For your protection under legislation, we are required to inform you of your duty of disclosure and draw your attention to the following important information.


Some classes of insurance contain provisions as to average and underinsurance. This means we require you to insurance for the full value or maximum potential risk. if you do not do so, and you are underinsured, the Underwriter will pay you less in the event of a claim, calculated by a formula in the policy which takes account of the degree of underinsurance.

General Advice

General Advice is advice that has been prepared without considering your current objective’s, financial situation or needs. Therefore, before acting on this advice, you should consider the appropriateness of the advice having regard to your current objective’s, financial situation or needs.

Product Disclosure Statement - PDS

A Product Disclosure Statement (PDS) is a document provided by insurance companies to prospective policyholders. It serves as a comprehensive guide to the terms and conditions of an insurance policy, outlining what is covered, any exclusions or limitations, policy duration, premium details, and other essential information. Reading and understanding the PDS is crucial before purchasing an insurance product, as it helps you make informed decisions about your coverage and ensures you are aware of your rights and responsibilities as a policyholder.


If you have any questions, or would like any of these documents sent to you please contact us at 1300 764 244 or email us via our contact form